Returns & Refunds

Contact Zale on WhatsApp with your order reference and details of any damaged, faulty or incorrect item. Include photographs where useful. Our team will explain the assessment and return arrangements. Before returning an item, request the correct return address and keep your proof of purchase. We will confirm the applicable remedy, any return transport arrangement and refund method and timing in writing. Change-of-mind requests are assessed separately from faulty or incorrectly supplied goods. Nothing in this policy limits rights or remedies available under Kenyan consumer law.